Refund policy

SHIPMENT & RETURNS

ChocoVivo makes efforts to meet Buyer’s requirements for Product delivery whenever possible. However, any shipping, delivery, or processing dates as indicated by Buyer or ChocoVivo are estimates only, and ChocoVivo shall have no liability to Buyer for failure to complete delivery of an order by the date indicated or for any of Buyer’s incidental, indirect, or consequential damages arising from a delay.

ChocoVivo shall ship Product to Buyer F.O.B. Origin, with packaging and carriers as designated by ChocoVivo, unless otherwise specified in writing between the parties. All orders canceled or modified by the customer prior to shipment may be subject to a 20% restocking fee.

ChocoVivo’s title to Product passes to Buyer upon delivery of Product to the carrier for shipment, with the carrier acting as Buyer’s agent. Buyer assumes the risk of loss for Product in transit and shall be responsible for obtaining insurance, if desired.

For foreign shipments, Buyer assumes all risk and responsibility relating to the entry of Product into the country of destination, and ChocoVivo makes no warranties or guarantees relating thereto and shall have no liability relating thereto. ChocoVivo will not consider any claim for non-conforming Product or shortages (“Non-Conformances”) unless Buyer complies with the notice and authorization requirements set forth in next paragraph. 

All Products purchased from ChocoVivo and repackaged must be marked in a conspicuous place as legibly, indelibly, and permanently as the nature of the container will permit in such a manner as to indicate the English name of the country of origin of the article to the ultimate purchaser in accordance with the requirements of 19 U.S.C. and 19 CFR Part 134.

Return Policy

Buyer may not return Product without ChocoVivo’s written authorization. If a return is authorized, Buyer shall return all non-conforming Product within 10 days after receipt of authorization and shall ship the Product F.O.B. Destination. All approved returns of conforming products are subject to a restocking charge of 20% computed at original invoice value.